We maintain the highest level of respect for those we serve, and a commitment to standards of service delivery and business practices that are sound, ethical and in accordance with all legal and regulatory requirements.
We enforce a Code of Conduct for all our employees and abide by the requirements of the Federal Reduction Act of 2005 and the False Claims Act, which determines action to be taken in the event of fraud, waste, or abuse of government funds. We also follow privacy standards as outlined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Click here for our Notice of Privacy Practices.
Concerns or questions regarding compliance or privacy issues can be addressed by calling (216) 932-2800 and requesting the Corporate Compliance Officer or the HIPAA Privacy Officer.
If you would like to report a complaint or concern to The Joint Commission, please call 1-800-994-6610, email complaint@jointcommission.org, fax 630-792-5636, or visit www.jointcommission.org. Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181.